October 11, 2019
Updated: December 20, 2019
FUJIFILM Corporation
To our valued customers
Thank you very much for purchasing and using our products.
Apple has released the new OS(iOS13) for smartphones and tablets. We have confirmed the function of the application software for smartphone FUJIFILM Camera Remote with the iOS13 and found Wi-Fi connection between a camera and a smartphone doesn’t work well with some of the smartphones.
We are now considering a solution for this symptom and will inform you once we have determined it.
If you plan to upgrade to the iOS13, keep in mind that the symptom can occur until the solution is introduced.
Your understanding will be highly appreciated.
<Updated history>
December 20, 2019 updated
About the compatibility of FUJIFILM Camera Remote with iOS13 devices, we are still checking it. We have confirmed the case that the Camera Remote cannot recognize a camera’s SSID * due to the change of the OS.
We apologize for your inconvenience and would appreciate it if you could understand the current situation.
For your reference, tentative solutions below can make the Wi-Fi connection more stable.
1. Change the Location setting to ON.
- Settings＞Privacy＞Location Services ON
- Settings＞Cam Remote＞Location＞“While Using the App” or “Always”
2. Change the Bluetooth setting to ON.**
- Settings＞Bluetooth＞Bluetooth ON
- Settings＞Cam Remote＞Bluetooth ON
3. Change the setting of “Auto-Join Hotspot” to Never.
- Settings>Wi-Fi> Auto-Join Hotspot >Never
4. Change the Wi-Fi Assist to OFF.
- Settings＞Cellular＞Wi-Fi Assist OFF
5. Turn off a smartphone and turn it on again.
* In case that the tentative solutions don’t work.
- Upgrade the OS to the latest version.
- If the camera and the Camera Remote are paired via Bluetooth, carry out the “RESET WIRELESS SETTING” of the camera and “Reset APP settings” of the Camera Remote and connect them again from the initial setting.
*When FUJIFILM application software communicates with a camera, it tries to recognize the network name of the camera (SSID) for WiFi connection.
**Try the solution only when the camera and the Camera Remote are paired via Bluetooth.
