Fujifilm Closures and Hours Update


Information on reopening of “Fujifilm Imaging Plaza Tokyo / Osaka” and changes of business days and hours
Thank you for your continued patronage of Fujifilm products.

We will resume the operation of “Fujifilm Imaging Plaza Tokyo / Osaka” which was temporarily closed to prevent the spread of new coronavirus infection from June 5, 2020. We sincerely apologize for any inconvenience caused to our customers. In addition, the business days and hours of this facility will change, so we will inform you as well.
Upon restarting business, we will take various measures to prevent the spread of infection at each facility, taking into consideration the health and safety of customers and employees. Please note that admission may be restricted to ease congestion.
Depending on the future situation, business hours and service content may be changed suddenly. We apologize for the inconvenience, and we appreciate your understanding.

[Business reopening]

Name of facility Business restart date
FUJIFILM Imaging Plaza Tokyo June 5, 2020
FUJIFILM Imaging Plaza Osaka

* “Fujifilm Fukuoka Service Station” and “Fujifilm Nagoya Service Station” will resume operations from June 5, 2020 and June 13, 2020, respectively, but as stated separately, September 30, 2020 The business is scheduled to end on June 28th.

<Resuming service>
Product touch & try, product / accessory sales, repair reception, maintenance service, rental service (rental only on the day)
* Various seminars, individual consultation on how to use the camera, gallery will be restarted sequentially based on the future situation intend to do something.
* For maintenance services, we may take care of the product.

[Various measures to prevent the spread of infection]
Upon restarting business, we will take measures to prevent the spread of infection at each facility, taking into consideration the health and safety of customers and employees.
・ Before starting work, we will thoroughly carry out hand washing, gargling, and hand disinfection for employees.
・ When you go to work, we will check the physical condition such as temperature measurement for employees.
・ We will make sure that employees wear masks.
・ We will perform frequent disinfection in the hall.
・ In order to prevent splashes, install vinyl curtains at cash registers and counters.
・ In order to improve ventilation in the store, we will try to open the entrance as much as possible and ventilate it.

<Requesting cooperation from customers>
We would appreciate your cooperation in the following points to prevent the spread of infection.
・ When entering the building, the temperature will be measured at the entrance using a non-contact thermometer. If the temperature measurement shows a fever of 37.5 ° C or higher, we will refuse admission. Also, please wear a mask when entering the building.
・ We have installed a finger disinfectant in the hall. When entering the building or touching and trying products, be sure to perform hand sanitization.
・ In order to reduce the waiting time of customers in the store as much as possible, we will accept advance reservations for the service you plan to use at the following window before visiting. Please note that admission may be restricted depending on the number of visitors.

Reservation / Inquiries:
FUJIFILM Imaging Plaza Tokyo TEL: 03-6259-1615
FUJIFILM Imaging Plaza Osaka, FUJIFILM Nagoya Service Station TEL: 050-3385-4500
FUJIFILM Fukuoka Service Station TEL: 092-271-7300
* Reservations can be made from 11:00 to 17:00 from June 1st to 4th, and after June 5th during the business hours of each facility.

[Business days / Business hours change]
Change date: July 1, 2020 (Wednesday)

Change before After change
FUJIFILM Imaging Plaza Tokyo [Weekdays] 11:00 to 20:00
[Saturdays, Sundays and holidays] 10:00 to 19:00
(Closed during New Year holidays)
[Mon-Wed-Sun-Holidays] 10: 00-19: 00
(Tuesday / New Year holidays closed)
FUJIFILM Imaging Plaza Osaka [Weekdays / Saturdays / Sundays / Holidays] 10: 00-19: 00
(Closed during New Year holidays)
[Mon-Wed-Sun-Holidays] 10: 00-19: 00
(Tuesday / New Year holidays closed)

Digital camera and optical equipment related support center and service window Information on changes in business days and business hours
Thank you for your continued patronage of Fujifilm products.

 We would like to inform you that we will change the business days and hours of the support centers and service windows related to digital cameras and optical equipment as follows. We appreciate your understanding.

Change date: Wednesday, July 1, 2020

<Support Center>

Change before After change
FUJIFILM Digital Camera Support Center [Weekdays] 9:30 to 17:30
[Saturdays, Sundays and public holidays] 10:00 to 17:00
(Closed during New Year holidays)
[Monday-Saturday] 9: 30-17: 30
(Sundays, public holidays, year-end and New Year holidays)
FUJIFILM Projector Support Center
FUJIFILM Binoculars Support Center
<Service window>
Change before After change
FUJIFILM Repair Service Center * [Weekdays] 9:30 to 17:30
[Saturday] 10:00 to 17:00
(Sundays, public holidays, year-end and New Year holidays closed)
[Weekdays] 9: 30-17 : 30
(Saturdays, Sundays, national holidays, year-end and New Year holidays)
Pick-up repair service *

* This is the point of contact for repair services for digital cameras and interchangeable lenses.

Notice of closing of “Fujifilm Nagoya / Fukuoka Service Station”
Thank you for your continued patronage of Fujifilm products.

 We would like to inform you that the business of “Fujifilm Nagoya / Fukuoka Service Station” will end as of the following schedule. For requests for repairs after business hours, please use the “Repair Service Center”, “Repair Service”, and “Film Camera Repair Consultation Service”.
 We would like to take this opportunity to thank our customers for their continued patronage, and we ask for their kind understanding.

1. Closing date
 FUJIFILM Nagoya Service Station: Sunday, June 28,
 2020 FUJIFILM Fukuoka Service Station: Wednesday, September 30, 2020

2. Handling future services due to business closing 

[Fujifilm Nagoya Service Station]

Provided service name Service end date
X maintenance Sunday, June 28, 2020 * Final reception 16:30
Rental service
 1 night 2 days service
 Same-day return service
Friday, May 29,
2020 Sunday, June 28, 2020

[Fujifilm Fukuoka Service Station]

Provided service name Service end date
X maintenance Wednesday, September 30, 2020 * Final reception 18:30
Rental service
 7 nights 8 days service
 3 nights 4 days service
 1 night 2 days service
 Same day return service
Phased out
September 14,
2020 (Mon) September 18,
2020 (Fri) September 21, 2020 (Mon)
September 22, 2020 (Tue)

* Please note that repaired items stored after Tuesday, September 1, 2020 will be returned by courier.

After the end of business, use the “Repair Service Center” or “Receiving Repair Service” for repairs of our digital cameras and interchangeable lenses for digital cameras, and the “Film Camera Repair Consultation Service” for check and film camera repairs Thank you for your cooperation.

[Repair of digital cameras and interchangeable lenses for digital cameras]
Please refer to our website regarding “repair services” and contact the following contact. You can access our website about “Repair Service” from here .
(1) FUJIFILM Repair Service Center
Please contact the “FUJIFILM Repair Service Center”, which is the contact point for repairs. We will guide you through the procedure from sending the repaired product to delivery of the repaired product.
<Contact>
TEL: 050-3786-1040
Reception hours: Weekdays 9: 30-17: 30 / Saturdays 10: 00-17: 00
* Reception hours are from July 1, 2020, weekdays 9: 30-17 : It will be 30.

(2) Pick-up and repair service
This is a service in which our designated courier service takes a special box and directly takes care of the repaired item from the customer. For more details, please check here .
<Contact>
TEL: 050-3786-1020
Reception hours: Weekdays 9: 30-17: 30 / Saturdays 10: 00-17: 00
* Reception hours are from July 1, 2020, weekdays 9: 30-17 : It will be 30.

[Request for repair of check and film camera]
Please refer to our website regarding “Film camera repair service” and contact the following contact. We will guide you through the procedure from sending the repaired product to delivery of the repaired product. You can access our website about “Film camera repair service” from here .
<Contact>
Fujifilm Film Camera Repair Consultation
Service TEL: 050-3786-6092
Reception Hours: Weekdays 9: 30-17 : 30

This entry was posted in Press releases. Bookmark the permalink. Trackbacks are closed, but you can post a comment.