Fujifilm X-Pro3 (Pick Your Trim): B&H Photo / Amazon / Adorama
Petapixel is reporting that Photographer Jethro Ingong filed a class-action lawsuit in New York due to reliability and durability concerns that are allegedly the product of “defective ribbon connector cables.” The photographer particularly takes issue with Fujifilm’s advertisements that claim the camera is “durable, capable of functioning reliably and remaining in proper working condition for years to come.” The alleged defect causes “the viewfinder(s) and/or the LCD touchscreen to glitch or stop working altogether, affecting the function and capabilities of the device.”
The photographer believes that “most consumers have encountered this defect and the related issues without warning. In fact, many experienced the defect unexpectedly, once loosening or disconnection occurred. However, the defect was present and continuously evolving much sooner than noticed or experienced. This is because the ribbon connector cable mechanism is too weak to withstand normal use, frequent opening-and-closing, and switching between view modes.”
Petapixel points to multiple threads and stories that support the allegations in their coverage, and it will be interesting to see how this case plays out. I am aware of many manufacturers that have used “defective” ribbon cables that fail relatively quickly over the years, but none of them have been sued for the problem.
“The lawsuit accuses Fujifilm of unjust enrichment and for violating New York state consumer fraud acts, namely the Magnuson Moss Warranty Act and the New York General Business Law. Inong is seeking monetary, statutory, and/or punitive damages and interest as well as the costs and expenses associated with filing the lawsuit.”
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via Petapixel
