Fujifilm X-E5: B&H Photo / Amazon (Black : Silver) / Moment / Adorama
Fujinon XF23mm f/2.8 R WR: B&H Photo / Amazon / Moment / Adorama
It seems every few years a camera company produces cameras with lug straps that need something like additional lock-tight. The last camera I remember this happening with was the Leica M240, which would just break loose, causing a camera drop, so be mindful. Hopefully, this X-E5 recall isn’t as bad. This notice is just for Japan at this time and it is believed to impact less than 0.1% of cameras produced, but you should be mindful in case the recall is expanded.
I went through the Leica M240 recall myself, and it was relatively painless. Fujifilm is even better about turning around cameras and should be able to handle recalled cameras quickly.
Free Repair for the FUJIFILM X-E5 Digital Camera (Repair of the Strap Attachment)
Dear Customers,
We would like to express our sincere gratitude for your continued patronage of Fujifilm products.
We have recently confirmed that there is an issue with the FUJIFILM X-E5 digital camera, where the strap attachment point may become loose and detach from the camera body if the camera is used in this condition for a long time. As of November 20th, this issue has been confirmed in less than 0.1% of total shipments. Our number one priority is ensuring that our customers can use our products with peace of mind, so we will provide free inspections and repairs.
We ask that all customers using the affected products please check the condition of the strap attachment using the method described below. If the strap attachment has become loose, discontinue use and immediately contact a repair service center for repair. We will repair the product free of charge.
We sincerely apologize for any inconvenience and concern caused to our customers due to this problem.
<Applicable product>
FUJIFILM X-E5 Silver/Black
<How to check>
Grasp the two strap attachment points (circled in red in the image below) on both sides of the camera with your fingers and gently move them back and forth and side to side to check that the fastening points are not loose.
<How to apply for free repair>
Please send it directly to the Fujifilm Repair Service Center by mail or courier, cash on delivery.
[Shipping address] 95-1 Kawakita Nakamonji, Wakayagi, Kurihara City, Miyagi Prefecture , 989-5501 Fujifilm Repair Service Center, X-E5 Department TEL: 0570-04-1040 *We plan to keep it for a maximum of 10 days (excluding weekends, holidays, and the New Year holidays). Thank you for your understanding. *If you have difficulty packing it yourself, please contact us at the number above. *We also accept applications at the following service counters. Reception at Fujifilm Imaging Service Counters Tokyo https://fujifilmsquare.jp/guide/#01 Osaka https://imagingplaza.fujifilm.com/osaka/
For inquiries regarding this matter, please contact the Fujifilm Repair Service Center
at: 0570-04-1040 . *If you cannot use the Navi Dial, please call 03-6625-2810. Reception hours: Monday to Friday, 9:30 to 17:30 (excluding Saturdays, Sundays, public holidays, and the New Year holidays).
via Fujifilm
